Privacy Policy

Effective Date: 18 June 2025 Website: TBC Business Name: CIOS ABN: TBC

At CIOS ("we", "our", or "us"), your privacy is important to us. We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, disclose, and protect your personal information when you interact with us through our website, services, and communications.

1. What Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment and transaction details

  • Business name and ABN (for business accounts)

  • Driver’s licence or ID details (if required for equipment hire)

  • Technical data such as IP address, browser type, and device information

  • Any other information you provide through our website or direct communication

2. How We Collect It

We collect personal information in various ways, including when you:

  • Visit or use our website

  • Request a quote or make a booking

  • Create an account

  • Contact us via phone, email, or online forms

  • Interact with our social media or online advertising

  • Agree to receive newsletters or updates

  • Use our equipment rental services

3. Why We Collect It

We collect and use your personal information to:

  • Provide and manage equipment hire services

  • Process transactions and verify identity

  • Deliver quotes, invoices, and confirmations

  • Communicate with you about your bookings or inquiries

  • Improve our services, website, and user experience

  • Send marketing updates (with your consent)

  • Meet legal, regulatory, or insurance obligations

4. Disclosure of Information

We may share your information with:

  • Third-party service providers (e.g., payment processors, IT support, logistics)

  • Legal, regulatory, or insurance bodies (if required)

  • Business partners or affiliates involved in providing services to you

  • Potential buyers or investors in the event of a business restructure or sale

We ensure that third parties handle your information in accordance with applicable privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes using secure systems, encrypted connections, and access controls.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to track usage patterns, improve performance, and tailor content. You can manage cookie preferences through your browser settings.

7. Direct Marketing

We may send you marketing communications if you have given consent. You can opt out at any time by clicking “unsubscribe” or contacting us directly.

8. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

9. Complaints and Contact Details

If you have any questions, concerns, or complaints about your privacy, please contact:

CIOS Email: [Insert Contact Email] Phone: [Insert Contact Number] Address: [Insert Business Address]

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.